Your support doesn't
need more agents.
It needs orchestration
Automated customer service with specialized AI agents, on a single BOAT platform.
Robin resolves up to 80% of queries without human intervention.Human agents only receive what requires judgment — with full context, history, and suggested action. Multi-channel, multi-agent, multi-LLM: one platform for the entire customer service lifecycle."
without human intervention
management and escalation
without hiring more agents
first productive channel
From inquiry to resolution,
without operational friction
Robin operates the full support cycle: captures, classifies, validates against your official sources, resolves or escalates — all orchestrated by specialized AI agents on a single BOAT platform. Your human team steps in only when it truly matters.
Everything your support
team needs today.
Robin is not a chatbot. It's an orchestration platform that connects specialized AI agents with your real systems — CRM, ERP, databases — and executes the complete customer support automation flow end-to-end.
Smart modules for the most common CX flows: returns, billing, onboarding, troubleshooting, order status, FAQ. They work in parallel under Robin Engine orchestration, with shared context between them.
Every response goes through verifier agents that cross-check against your knowledge base, policies, and CRM/ERP data. What can't be verified isn't sent — it escalates. Goodbye to chatbots that make up information.
When a case escalates, the human agent receives full context + suggested action + validated response drafts. Robin doesn't replace the team: it empowers them to work faster and with fewer errors.
Conversational calls without endless menus. Natural recognition, latency <800ms, context-aware escalation. Learn more at Voice AI →
Reads and extracts data from documents sent by customers — forms, vouchers, contracts, invoices, IDs — to resolve cases without manual intervention.
Robin connects to your existing CRM, ERP, ticketing system, and knowledge base. Via API, webhooks, log ingestion, or native connectors. Vendor-agnostic. We work with what you already have — no migration, no data loss.
Present where your customers are —
and connected to your systems.
Robin unifies the channels where your customers contact you and the systems where your data lives. One orchestration layer, no silos, no fragmented experiences.
CHANNELS WHERE YOU SERVE YOUR CUSTOMERS SYSTEMS ROBIN CONNECTS TO
Not all «AI Help Desks»
are the same.
The difference between an FAQ chatbot and a BOAT customer service platform lies in orchestration. Robin executes complete flows — it doesn't just respond.
| Capacity | AI Robin | Traditional chatbots | Conversational AI | HELP DESK WITH AI |
|---|---|---|---|---|
| Multi-agent orchestration | ✓ | ✗ | ✗ | ✗ |
| End-to-end autonomous resolution (not just responses) | ✓ | ✗ | Partial | Partial |
| Validation against official sources (anti-hallucination) | ✓ | ✗ | ✗ | Partial |
| Real-time voice (AI IVR) | ✓ | ✗ | Just text | ✗ |
| Connection to your stack (CRM, ERP, ITSM) | ✓ Agnostic | Limited | Via plugins | ✓ Limited to its ecosystem |
| Human agent copilot | ✓ | ✗ | ✗ | ✓ |
| No-code drag & drop flows | ✓ | ✗ | ✗ | Partial |
| Dynamic multi-model LLM/SLM | ✓ | ✗ | ✗ | ✗ |
Robin is a native AI BOAT platform: it combines in a single engine the capabilities that today require a chatbot + a help desk + a voice system + manual backend integrations.
What teams that already
automated their CX are saying.
We went from responding to tickets in 6 hours on average to resolving them in under 20 minutes. Robin classifies, queries our ERP, and responds with real data — without an agent touching the case.
We had a 45-person contact center handling 3,200 daily tickets. With Robin, 80% are resolved automatically. Our team now works on real cases — and CSAT went up 38 points.
What we value most is that Robin doesn't just respond — it acts. It cancels subscriptions, generates refunds, updates data in Salesforce. It's the only system that closes the loop completely.
Everything you need
know before starting.
Less than 3 weeks. Robin Studio lets your CX team adjust workflows without depending on IT.
No. It automates 80% of repetitive tasks and only delivers complex cases to the team — with context, history, and a suggested action.
Every output is validated against your official sources. What can't be verified isn't sent — it escalates. Robin prefers to escalate rather than improvise.
Yes. Salesforce, HubSpot, Zendesk, Freshdesk, ServiceNow, Jira, Aranda, Proactivanet, Ivanti, SAP, Oracle and more. Via API, webhooks, or native connectors. No migration. See all →
Validation against official sources + full traceability of every decision: source consulted, confidence level, responsible agent. Learn about the Robin Engine →
Both. Plans from 500+ monthly interactions. No per-seat cost — we charge based on value delivered.
Spanish (CO, MX, CL, PE) and English (US). Infrastructure in LATAM and USA. Compliant with Habeas Data, LFPDPPP, HIPAA, and PCI-DSS by region.
Encrypted in transit and at rest. Sensitive data automatically masked. Robin operates as a data processor — reducing your regulatory burden.
More teams that Robin
can transform.
Robin's multi-agent orchestration goes beyond support. Every team has critical workflows that Robin can automate today.
Lead qualification, automated follow-up, and conversational closing on WhatsApp.
View Solution →Onboarding, payroll, internal requests, and AI-powered document management.
View Solution →Contract review, regulatory alerts, and traceability of critical decisions.
View Solution →Orchestrated SOC operations: triage, automated response, and multichannel escalation on a single BOAT platform.
View Solution →
Your CX team deserves
to work on what
truly matters.
Let Robin resolve 80% of tickets. Schedule a personalized demo and we'll show you how — on your stack, with your data.